Confidentiality Statement

The information on this website is provided as a service to our members. Lumicera Health Services® strives to assure our website is accurate and timely, but we cannot guarantee accuracy of the contents. You assume full responsibility for using the information at this site, and you understand and agree that LUMICERA HEALTH SERVICES IS NEITHER RESPONSIBLE FOR NOR LIABLE FOR ANY CLAIM, LOSS, OR DAMAGE RESULTING FROM ITS USE. Lumicera provides links to outside sources as a courtesy; however, Lumicera is not responsible for information on other websites.

What Types of Nonpublic Personal Information Does Lumicera Collect About You?

We collect a variety of nonpublic personal information needed to administer pharmacy benefits. We collect nonpublic personal information about you from some of the following sources:

  • Information we receive directly or indirectly from you, your employer, or benefits plan sponsor through applications, surveys or other forms, in writing, in person, by telephone or electronically (e.g., name, address, social security number, date of birth, marital status, dependent information, employment information, and medical history).
  • Information about your transactions with us, our affiliates, our providers, our agents, and others (e.g., health care claims, medical history, eligibility information, payment information, service request, and appeal and grievance information).
  • Information you may authorize us to collect from others.

How Does Lumicera Protect This Information?

We limit the collection of nonpublic personal information to that which is necessary to administer our business, provide quality service, and meet regulatory requirements.

We maintain physical, electronic, and procedural safeguards that comply with federal regulations to safeguard your nonpublic personal information. We limit the internal use of nonpublic personal information about you and ensure that only authorized staff with the need to know have access to it. Safeguards are maintained for your nonpublic personal information and are reviewed regularly to ensure that your privacy is protected. We have policies to direct, and procedures to limit, the access of a member’s information only to those who have a need and legal right to see that information.

How Might Lumicera Use or Share Your Information?

We will not disclose your nonpublic personal information unless we are allowed or required by law to make the disclosure.

Opting Out of Information Sharing or Gathering

From time to time, you may have received notices from other entities that provide you an opportunity to “opt out” of certain disclosures. The most common type of disclosure that applies to “opt outs” is the disclosure of personal information to a non-affiliated company so that company can market its products or services to you. Lumicera will not sell or disclose your personal information to other companies or organizations. Because we do not make disclosures that apply to “opt outs,” it is not necessary for you to complete an “opt out” form or take any action to restrict such disclosures.

About Cookies

From the information we learn about you from your visit to this site, we store only the following: the IP address from which you access the Internet, the date and time, the Internet address of the website from which you linked directly to our site, the name of the file or the words you searched, and the browser used to access our site. This information is used to measure the number of visitors to the various sections of our site and identify system performance or problem areas. This site uses cookies. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies are used for the sole purpose of retaining your preferences while visiting our website and discarded once you sign out or close your browser.


If you have any questions about our privacy policies, please contact Customer Care toll-free at the number listed on your pharmacy benefit member ID card.

Copyright Statement

©2024 Lumicera Health Services, LLC. All rights reserved. Materials copyrighted by Lumicera Health Services may be reprinted for personal use only. Permission to reprint or electronically reproduce any document in part or in its entirety for any other reason is expressly prohibited, unless prior written consent is obtained from Lumicera Health Services, LLC. Lumicera logos are marks of Lumicera Health Services.