Frequently Asked Questions - Provider

How do I refill a patient’s prescription?

To refill a patient’s prescription you can send it in via e-prescribe or complete and fax the Refill Authorization Request Form to us at 855-847-3558.

What is the enrollment process?

To begin the enrollment process for your patient, simply send in a valid prescription. We accept and prefer electronic prescription requests at Lumicera. Please also provide complete patient demographics, diagnosis code, and any relevant lab results necessary to complete the order.

Can I e-prescribe a specialty pharmacy prescription to Lumicera?

Yes, Lumicera is contracted and certified to receive e-prescriptions through the Surescripts e-prescribing network to accept new prescriptions and facilitate refill requests.

How do you handle a specialty medication referral, when a prior authorization is required?

You will receive a call from Lumicera in less than 24 hours after submitting a prescription to our pharmacy, including those requiring a prior authorization. Lumicera will coordinate prior authorizations with the prescriber and the pharmacy benefits company or health plan.

What is the prior authorization process?

The prior authorization process can vary by payer. We will help you with the process in accordance with the policy in place with the patient’s payer. Whenever allowed by the payer, we will initiate and facilitate the process, including obtaining the appropriate forms and completing the demographic and clinical information available to us, before faxing to your office for approval. If you are required to request the PA form directly, or complete the form online or via telephone, we will provide as much information and support as we can to streamline the process for you.

Where do I send a completed prior authorization form?

You can fax the completed form to us at 855-847-3558 and we will submit the PA form to the patient’s payer on your behalf. The Lumicera clinical team will work through the process to ensure the prescription is completed and delivered to your patient.

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