Accreditation Support
Gain Dual Accreditation
Lumicera is accredited through two organizations, URAC and ACHC. This voluntary process allows organizations to validate and improve the care and services it provides.
Reasons for Accreditation:
- Ensures we meet national standards for quality, accountability, consumer protections, and other areas.
- Certain payers require accreditation for reimbursement or network access
- Distinguishes us from our peers; consumers know we follow healthcare standards that keep them safe.
Customer Satisfaction
Customer Satisfaction is priority to making our patients feel welcomed and to have a great experience throughout the process.
Key Performance Statistics:
- More than 99% of patients are currently enrolled in our clinical programs
- The average overall prescription turn-around time for prescription that don’t need a PA is two days and those that do need a PA or intervention is four days
- The adherence management program ensures high average PDC of 90% or greater
Net Promoter Score: 84.3
- 70 Extremely Rare
- 45 SP Industry Standard
New Patient Satisfaction:
- Timeliness and condition of medication delivery 4.8/5
- Accuracy of order 4.7/5
- Knowledge of patient care specialist 4.8/5
- Overall satisfaction with Lumicera services 4.8/5
