Compliance Hotline

Lumicera Compliance Obligations

As a pharmacy, Lumicera is committed to ensuring it is compliant with applicable laws, regulations and standards.  This includes following guidelines for compliance issued by State pharmacy boards, the Centers for Medicare and Medicaid Services (CMS) and the Office of Inspector General of the U.S. Department of Health and Human Services (HHS/OIG).


Does Lumicera have privacy standards?

Yes, as a covered entity, a pharmacy is required to comply with HIPAA privacy and security requirements. Additional information can be found in Lumicera’s Notice of Privacy Practices.


How does Lumicera Help Prevent and Detect Fraud, Waste, and Abuse?

Lumicera has a Special Investigations Unit (SIU) that is responsible for reducing the overall cost of prescription drugs by preventing, detecting, and investigating fraud, waste, and abuse.  Our professionals investigate all referrals from both internal and external sources.  The SIU professionals also stay abreast of the latest fraud schemes to identify potential fraud and abuse.

What Can You Do If You Have Questions?

To report possible fraud, compliance, and privacy concerns call the confidential reporting hotline at 855-673-6503, or send a letter to Navitus’ Chief Compliance Officer at the address below.  Reports can be made anonymously if desired. 

Attention: Carrie Aiken

Compliance Officer

c/o Navitus Health Solutions

361 Integrity Drive

Madison, WI 53717

Lumicera will make every attempt to maintain confidentiality, but that confidentiality may not be guaranteed if law enforcement becomes involved.  Lumicera has a strict non-retaliation and non-retribution policy for reports made in good faith.